Case study
Digital Transformation for Small Businesses
Problem Statement
A boutique wellness coaching business faced inefficiencies in managing client appointments, payments, and engagement. Manual scheduling led to frequent no-shows, and following up on payments consumed valuable time, reducing the focus on business growth.
Objective
To streamline client bookings, automate payment collection, and improve engagement with real-time progress tracking.
Solution: Flo Implementation
Flexible Scheduling
Automated WhatsApp Reminders
Integrated Payment System
Client Progress Dashboard
Challenges
01
Frequent appointment cancellations and rescheduling issues.
02
Lack of automated payment processing, leading to revenue loss.
03
Manual follow-ups with clients for session reminders and progress updates.
Key Outcomes
- 40% increase in session bookings.
- 50% reduction in missed appointments.
- Faster payments, eliminating manual follow-ups.
Results
Increased revenue due to improved scheduling and payment collection.
More time spent on coaching rather than administrative tasks.
Enhanced customer experience and engagement.
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